Privacy Policy

This privacy notice is to let you know how we look after your personal information. This includes what you tell us about yourself. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

This notice was last updated on .

Who we are

We are AVA Limited.
8-9 Hertford Street
London W1J 7RJ

You can contact us by phone on 020 7491 7650 or email us using the contact form

What we use your personal information for

To Fulfil our legal obligations – We have a legal obligation to collect information about you: your full name, nationality, passport number and place of issue, detail of your next destination). We have to keep this record for 12 months.
To manage your stay with us – To manage your stay with us, we need your email address, contact details as well as other information about your stay such as check-in and check-out dates.We use your information to fulfil our contract with you.We keep such data for 6 months.
To provide information about our product and services – When you contact us by email or using the contact form on our website, we will use the details your provided us so that we can contact you.We keep your email details for 6 months.

Cookies

We use cookies technology to analyse our website traffic.

Your rights

You have to ask us to delete or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’.

You have the right to ask us to restrict the use of your personal data. In such case we will only store your data according to our obligations but not use those data.

You have the right to get a copy of the data we hold in filling. This is known as the ‘right of access’.

If we hold incorrect data about yourself, then you can ask us to correct.

To contact us about your right please email us to reservations@hertfordstreet.com.

Please let us know if you are unhappy with how we have used your personal information. In such case please email us reservations@hertfordstreet.com.

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern https://ico.org.uk/concerns/