Terms and Conditions | 9 Hertford Street

The following terms and conditions apply to your accommodation booking at 9 Hertford Street. They form the basis of your contract with AVA Hospitality Limited (AVA) who manage the lettings on behalf of the individual owners.

AVA Hospitality Ltd

Registered in England

Company number: 08402418

Registered office address: c/o Bracher Rawlins LLP, 16 High Holborn, London, England WC1V 6BX

Check-in, Check-out and Housekeeping

The reception desk is open between 08:00-20:00 Monday to Friday and 10:00-18:00 on Saturdays and Sundays.

Check-in is between 14:00 and 18:00 Monday to Saturday. Check-in outside these hours and at weekends is by appointment only, giving at least 24 hours notice.

Check-out is before 12 noon.

Your Payment

Your balance of account must be paid before you check-out. Any additional costs are payable in full on check-in.

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Keys

Please look after your keys. All apartment, front door, garage and safe keys must be returned to Reception when you check-out. In the event that you lose one or more keys, or fail to return them, you will be asked to cover the cost of replacing the keys and locks. Make sure you take your keys with you when you leave your apartment. A call out charge of £75 may be applicable in case you get locked-out.

Smoking

Please note that smoking is not permitted at 9 Hertford Street.

Your Neighbours

9 Hertford Street has several apartments and is located in a residential area so we kindly ask you to please arrive and leave quietly. AVA is not responsible for any disturbance caused by surrounding apartments and properties.

General Amenities

AVA and the owners of the apartments are not liable for any loss of amenities: gas, electricity, water, telephone, Internet etc, but our team will endeavour to resolve the situation as efficiently as possible.

Extra Services

Please ask your hosts if you require any extra services. You will be responsible for all services arranged on your behalf and for paying the full costs.

Replacing Your Apartment

In exceptional circumstances it may be necessary to change the allocated apartment during your stay. The replacement apartment will be of the same or higher category at no extra cost to you.

Travel Insurance

You are strongly recommended to take out your own curtailment and travel insurance.

The Legal Details

These are governed by English law and you agree to submit to the jurisdiction of the English Courts.

Booking Conditions

For bookings of up to 7 days, full payment is due three weeks prior to the date of your arrival.

For bookings of between 8 and 30 days, a deposit equal to 30% of the total cost of your stay is due upon reservation. The balance is then due upon check-in.

For bookings of 31 days or more, a deposit equal to 2 weeks rent is due upon reservation. The first payment on account of up to 2 weeks rent is required two weeks prior to your date of arrival. Where applicable, a second payment on account of up to 2 weeks rent will be due upon arrival. The outstanding balance must be settled two weeks into your stay.

Cancellations

For bookings of up to 7 days, you are entitled to a free cancellation up to three weeks prior to your date of arrival.

For bookings of between 8 and 30 days, you are entitled to a free cancellation or amendment to your booking up to four weeks prior to your date of arrival.

For bookings of 31 days or more, you are entitled to a free cancellation or amendment to your booking up to six weeks prior to the date of your arrival.

Your Stay

You agree to comply with any reasonable requests from AVA during the period of your stay.

Group Bookings

Groups need to be agreed with AVA prior to booking.
Parties are not allowed.

Damage or Loss

You accept responsibility for any damage or loss caused by you or any member of your party. You will be expected to cover the cost with AVA and relevant owner and this will be payable immediately. AVA reserves the right to conclude your stay or that of any member of your party due to misconduct. No refunds will be given. Neither AVA nor the owners shall be under any obligation whatsoever to pay compensation or meet any costs you may incur as a result of your stay being terminated.
It is the responsibility of the driver if any damage is incurred whilst entering and driving in our car park.

Right of Refusal

AVA reserves the right to terminate bookings if, upon arrival or during the course of the stay, we reasonably consider that there is a risk that the behaviour of guests or their associates would be unacceptable or that the property may not be treated with respect.

Unavoidable Events

AVA does not accept liability or pay any compensation where the performance of its contractual obligations is affected or you suffer any damage or loss as a result of events outside its control. These may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire or similar events.

Maximum Liability

This is capped to the total amount payable by you in respect of your stay. However, this excludes liability for death or personal injury caused by its negligence.